Updated Information For Printing Facebook Photos Using Snapfish

I do not know for sure whether other people are having this same problem, although information I have received seems to point to the fact that the issue is indeed widespread.

In my experience, as of late, the “add to cart” function freezes when trying to order photos from Facebook using Snapfish. I have tried several times to order pictures over the past few days and have found that each time I click “add to cart” nothing happens. Then, if you click the “add to cart” button again it whites out and still nothing happens.

The reaction of the customer service representative I spoke with is what led me to believe that others are having the same problem. Here is a dramatized version of the conversation:

Snapfish: Hello. My name is Alkjasdf. How can I help you today?

Me: Yes, I’m having problems with adding Facebook pictures to my cart on Snapfish. I just want to order some pictures and your website won’t let me do it.

Snapfish: Oh. (long pause) What is your email address? That is being handled by our technicians and I will have to forward your request to them.

Me: When will I hear from them?

Snapfish: You should hear from them within 2-3 business days.

In other words, I’ll hear from them in the “near” future because they’re fixing the website functionality because it’s broken.

This malfunction comes at a particularly inconvenient time since I am trying to take advantage of the free shipping  they have offered as an extended Labor Day promotion.

If this is the case with you, I encourage you to contact Snapfish Customer Support. One reason in particular is that they will send you another coupon for free shipping when the problem is fixed. The reason behind this being that, at the moment, no one trying to order prints from Facebook can use the coupon since they can’t even get the images into the cart in the first place.

Their phone number can be hard to find, but I have it here if you should need it: 1-800-634-4500

There are no other articles or help suggestions in their FAQs, so calling is the best way to go about it.  As we have said in past articles, sometimes you just need to talk to a real human being.